Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of this website and the purchase of goods from Four Seasons Home & Garden (“we”, “us”, “our”). By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. About Us

We are Four Seasons Home & Garden, an online retailer of home, garden, and giftware products based in the United Kingdom. Our contact details are available on our website.

2. Eligibility

To place an order, you must be at least 18 years old and legally capable of entering into binding contracts.

3. Use of Website

You agree to use this website only for lawful purposes. You must not misuse this website by introducing viruses, attempting unauthorised access, or engaging in any activity that may harm the website or its users.

4. Product Information

We aim to ensure all product descriptions, images, and prices are accurate. However, errors may occur. Images are for illustrative purposes only and colours may vary depending on your device.

5. Orders and Contract Formation

All orders are subject to acceptance and availability. After placing an order, you will receive an email confirming receipt of your order. This confirmation does not constitute acceptance.

A contract between you and us is formed only when we dispatch your goods and send a dispatch confirmation email.

We reserve the right to refuse or cancel any order prior to dispatch, including in cases of pricing errors or stock issues.

6. Prices and Payment

All prices are in GBP (£) and include VAT where applicable. Delivery charges will be shown at checkout.

We reserve the right to change prices at any time. If an error in pricing is identified, we will contact you before dispatch to confirm whether you wish to proceed.

7. Delivery

We deliver within the United Kingdom. Delivery times are estimates and are not guaranteed.

Risk in the goods passes to you upon delivery. Ownership of the goods passes to you once full payment has been received.

8. Cancellation Rights (Consumer Contracts Regulations)

You have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel, you must notify us within this period. You then have a further 14 days to return the goods.

Items must be returned unused, in their original packaging, and in a resaleable condition.

You are responsible for return postage costs unless the goods are faulty or incorrect.

9. Refunds

Refunds will be issued within 14 days of receiving the returned goods or receiving proof of return. Refunds will be made using the original payment method.

10. Faulty or Incorrect Goods

If goods are faulty, damaged, or not as described, please contact us as soon as possible. You are entitled to a repair, replacement, or refund in accordance with your statutory rights.

11. Your Rights Under UK Law

Nothing in these Terms affects your rights under the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality, and fit for purpose.

12. Intellectual Property

All content on this website, including text, images, graphics, and logos, is owned by or licensed to us and is protected by UK intellectual property laws. You may not reproduce or use any content without our written permission.

13. Limitation of Liability

We are not liable for any indirect or consequential loss arising from the use of this website or purchase of goods.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

14. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their content or practices.

15. Privacy and Data Protection

Your personal data is handled in accordance with our Privacy Policy.

16. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will take effect immediately upon being posted on this page.

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

If you have any questions about these Terms, please contact us using the details on our website.